{"id":2062,"date":"2023-06-19T14:27:05","date_gmt":"2023-06-19T12:27:05","guid":{"rendered":"https:\/\/kupfservices.com\/faq\/stripe-benoetigt-ein-dokument-von-mir\/"},"modified":"2026-09-22T23:35:48","modified_gmt":"2026-09-22T21:35:48","slug":"stripe-has-blocked-my-shop","status":"publish","type":"faq","link":"https:\/\/kupfservices.com\/en\/faq\/stripe-has-blocked-my-shop\/","title":{"rendered":"Stripe has blocked my shop"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">As part of verification, Stripe may request additional documents from you. This is a normal part of the verification process and serves to verify the details stored with Stripe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on which details need to be verified, Stripe may request different documents:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proof of organization<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ZVR extract (for associations)<\/li>\n\n\n\n<li>Company register extract<\/li>\n\n\n\n<li>Notice of tax-deductible donation status<\/li>\n\n\n\n<li>VAT registration<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proof of identity<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Passport<\/li>\n\n\n\n<li>Driver&#8217;s license<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proof of private address<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Registration form (Meldezettel) or confirmation of registration, issued within the last 12 months<\/li>\n\n\n\n<li>Electricity or gas bill, issued within the last 6 months<\/li>\n\n\n\n<li>Bank statement, issued within the last 6 months<\/li>\n\n\n\n<li>Annual financial statement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Which document you need to upload depends on Stripe&#8217;s specific verification request. Please upload only the document requested by Stripe and make sure it is complete and clearly legible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can find a complete overview of the documents accepted by Stripe in <a href=\"https:\/\/stripe.com\/docs\/verification\/documents\"><strong>Stripe&#8217;s documentation<\/strong><\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Important for associations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you represent an association or non-profit organization, take particular care to enter the details correctly when setting up your Stripe account. <strong>Do not select additional roles such as <strong>\u201cboard\u201d<\/strong>, \u201cowner\u201d, \u201cdirector\u201d or similar company roles if they don&#8217;t apply to your association.<\/strong> Otherwise, Stripe may wrongly classify the association as a conventional company. In that case, the <strong>ZVR extract may no longer be accepted as proof of the organization<\/strong> and Stripe may request additional documents.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Guide for associations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">That&#8217;s why we&#8217;ve created a dedicated <a href=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/04\/Shop-erstellen-und-aktivieren.pdf\"><strong>guide to shop setup for associations<\/strong><\/a> (in German). Please use it when setting up your shop and especially for the Stripe verification. The manual explains step by step which details associations must provide and which company roles should <strong>not<\/strong> be specified in Stripe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If Stripe needs a document from you, you&#8217;ll find the request directly in your Stripe account. To access it, open <strong>\u201cTaxes &amp; payment\u201d<\/strong> in the <strong>shop settings<\/strong> and sign in to Stripe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"author":5,"template":"","faq_groups":[31],"class_list":["post-2062","faq","type-faq","status-publish","hentry","faq-group-support"],"_links":{"self":[{"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/faqs\/2062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/users\/5"}],"wp:attachment":[{"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/media?parent=2062"}],"wp:term":[{"taxonomy":"faq-group","embeddable":true,"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/faq_groups?post=2062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}