{"id":2348,"date":"2026-10-01T12:24:46","date_gmt":"2026-10-01T10:24:46","guid":{"rendered":"https:\/\/kupfservices.com\/faq\/buyers\/"},"modified":"2026-10-01T12:24:46","modified_gmt":"2026-10-01T10:24:46","slug":"buyers","status":"publish","type":"page","link":"https:\/\/kupfservices.com\/en\/faq\/buyers\/","title":{"rendered":"For buyers"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide has-x-large-font-size is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--80)\">\n<h1 class=\"wp-block-heading alignwide has-custom-4-font-size\">FAQs for buyers<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">You have bought tickets or made a donation and have a question? Here you&#039;ll find the most common answers.<\/p>\n\n\n<div class=\"wp-block-kupf-faq-sections has-medium-font-size\">\n\t\t\t<div class=\"kupf-faq-search kupf-faq-field\" role=\"search\" hidden><label class=\"screen-reader-text\" for=\"kupf-faq-search-1\">Search the FAQs<\/label><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><path d=\"m21 21-4.3-4.3\"\/><\/svg><input class=\"kupf-faq-search__input kupf-faq-field__input\" type=\"search\" id=\"kupf-faq-search-1\" placeholder=\"Search the FAQs \u2026\" autocomplete=\"off\"><\/div>\t\n\t\n\t\t\t<section class=\"kupf-faq-section\" id=\"buyers\">\n\t\t\t\n\t\t\t\n\t\t\t\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h2 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-9\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">I can&#8217;t find my order confirmation. How can I get my tickets again?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h2>\n\n\n\n<div aria-labelledby=\"accordion-item-9\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\"><div class=\"kupf-faq-anchor\" id=\"i-cant-find-my-order-confirmation-how-can-i-get-my-tickets-again\"><\/div>\n<p class=\"wp-block-paragraph\">The event organizer or organization can resend your tickets to you at any time. If you have any problems receiving your tickets, please contact us by email. <\/p>\n<div class=\"kupf-faq-actions\"><button class=\"kupf-faq-action\" aria-label=\"Copy link\" data-kupf-faq-tooltip=\"Copy link\" data-kupf-faq-copy=\"https:\/\/kupfservices.com\/en\/faq\/i-cant-find-my-order-confirmation-how-can-i-get-my-tickets-again\/\" data-kupf-faq-copied=\"Link copied\" type=\"button\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/button><a class=\"kupf-faq-action\" aria-label=\"Open as a separate page\" data-kupf-faq-tooltip=\"Open as a separate page\" href=\"https:\/\/kupfservices.com\/en\/faq\/i-cant-find-my-order-confirmation-how-can-i-get-my-tickets-again\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M7 7h10v10\"\/><path d=\"M7 17 17 7\"\/><\/svg><\/a><\/div><\/div>\n<\/div>\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h2 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-10\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How can I change or cancel my ticket?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h2>\n\n\n\n<div aria-labelledby=\"accordion-item-10\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-10-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\"><div class=\"kupf-faq-anchor\" id=\"how-can-i-change-or-cancel-my-ticket\"><\/div>\n<p class=\"wp-block-paragraph\">If you have any questions about rescheduling or refunds, please contact the respective event organizer or organization directly at.<\/p>\n<div class=\"kupf-faq-actions\"><button class=\"kupf-faq-action\" aria-label=\"Copy link\" data-kupf-faq-tooltip=\"Copy link\" data-kupf-faq-copy=\"https:\/\/kupfservices.com\/en\/faq\/how-can-i-change-or-cancel-my-ticket\/\" data-kupf-faq-copied=\"Link copied\" type=\"button\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/button><a class=\"kupf-faq-action\" aria-label=\"Open as a separate page\" data-kupf-faq-tooltip=\"Open as a separate page\" href=\"https:\/\/kupfservices.com\/en\/faq\/how-can-i-change-or-cancel-my-ticket\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M7 7h10v10\"\/><path d=\"M7 17 17 7\"\/><\/svg><\/a><\/div><\/div>\n<\/div>\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-11&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h2 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-11\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">What kinds of discounts are available?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h2>\n\n\n\n<div aria-labelledby=\"accordion-item-11\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-11-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\"><div class=\"kupf-faq-anchor\" id=\"what-kinds-of-discounts-are-available\"><\/div>\n<p class=\"wp-block-paragraph\">If you have any questions about discounts, please contact the respective event organizer or organization directly.<\/p>\n<div class=\"kupf-faq-actions\"><button class=\"kupf-faq-action\" aria-label=\"Copy link\" data-kupf-faq-tooltip=\"Copy link\" data-kupf-faq-copy=\"https:\/\/kupfservices.com\/en\/faq\/what-kinds-of-discounts-are-available\/\" data-kupf-faq-copied=\"Link copied\" type=\"button\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/button><a class=\"kupf-faq-action\" aria-label=\"Open as a separate page\" data-kupf-faq-tooltip=\"Open as a separate page\" href=\"https:\/\/kupfservices.com\/en\/faq\/what-kinds-of-discounts-are-available\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M7 7h10v10\"\/><path d=\"M7 17 17 7\"\/><\/svg><\/a><\/div><\/div>\n<\/div>\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-12&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h2 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-12-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-12\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I redeem a discount code or voucher?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h2>\n\n\n\n<div aria-labelledby=\"accordion-item-12\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-12-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\"><div class=\"kupf-faq-anchor\" id=\"how-do-i-redeem-a-discount-code-or-voucher\"><\/div>\n<p class=\"wp-block-paragraph\">In the shopping cart, click the three dots and select \u201cAdd discount code\u201d or \u201cRedeem gift card\u201d:<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"805\" height=\"517\" src=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik-1.png\" alt=\"\" class=\"wp-image-2323\" srcset=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik-1.png 805w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik-1-300x193.png 300w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik-1-768x493.png 768w\" sizes=\"(max-width: 805px) 100vw, 805px\" \/><\/figure>\n<div class=\"kupf-faq-actions\"><button class=\"kupf-faq-action\" aria-label=\"Copy link\" data-kupf-faq-tooltip=\"Copy link\" data-kupf-faq-copy=\"https:\/\/kupfservices.com\/en\/faq\/how-do-i-redeem-a-discount-code-or-voucher\/\" data-kupf-faq-copied=\"Link copied\" type=\"button\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/button><a class=\"kupf-faq-action\" aria-label=\"Open as a separate page\" data-kupf-faq-tooltip=\"Open as a separate page\" href=\"https:\/\/kupfservices.com\/en\/faq\/how-do-i-redeem-a-discount-code-or-voucher\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M7 7h10v10\"\/><path d=\"M7 17 17 7\"\/><\/svg><\/a><\/div><\/div>\n<\/div>\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-13&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h2 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-13-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-13\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I create an account?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h2>\n\n\n\n<div aria-labelledby=\"accordion-item-13\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-13-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\"><div class=\"kupf-faq-anchor\" id=\"how-do-i-create-an-account\"><\/div>\n<p class=\"wp-block-paragraph\">You can create an account while placing an order or complete your order as a guest.<\/p>\n\n<p class=\"wp-block-paragraph\">If you create an account, it will be easier for you to find your orders and tickets later and manage your personal information.<\/p>\n\n<p class=\"wp-block-paragraph\">If you already have an account, you can simply log in during the checkout process.<\/p>\n\n<p class=\"wp-block-paragraph\">You can also register directly, even if you&#8217;re not placing an order:<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/api.kupfservices.com\/auth\/register\">https:\/\/api.kupfservices.com\/auth\/register<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">To register, you&#8217;ll need a valid email address and a password. Once you&#8217;ve registered, you can log in with your credentials and manage your account. <\/p>\n<div class=\"kupf-faq-actions\"><button class=\"kupf-faq-action\" aria-label=\"Copy link\" data-kupf-faq-tooltip=\"Copy link\" data-kupf-faq-copy=\"https:\/\/kupfservices.com\/en\/faq\/how-do-i-create-an-account\/\" data-kupf-faq-copied=\"Link copied\" type=\"button\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/button><a class=\"kupf-faq-action\" aria-label=\"Open as a separate page\" data-kupf-faq-tooltip=\"Open as a separate page\" href=\"https:\/\/kupfservices.com\/en\/faq\/how-do-i-create-an-account\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M7 7h10v10\"\/><path d=\"M7 17 17 7\"\/><\/svg><\/a><\/div><\/div>\n<\/div>\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-14&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h2 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-14-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-14\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Edit personal details<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h2>\n\n\n\n<div aria-labelledby=\"accordion-item-14\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-14-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\"><div class=\"kupf-faq-anchor\" id=\"edit-personal-details\"><\/div><p class=\"wp-block-paragraph\">In your <strong>settings<\/strong> you can:<\/p>\n<ul class=\"wp-block-list\"><li>edit your personal details such as <strong>name, email address and phone number<\/strong><\/li>\n\n<li>change your password<\/li>\n\n<li>view and end active sessions<\/li>\n\n<li>set up <strong>passkeys<\/strong> for secure and easy sign-in<\/li>\n\n<li>enable <strong>two-factor authentication (2FA)<\/strong><\/li>\n\n<li>manage your connected apps and devices<\/li><\/ul>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"304\" src=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-17-135211-1024x304.png\" alt=\"\" class=\"wp-image-1741\" srcset=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-17-135211-1024x304.png 1024w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-17-135211-300x89.png 300w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-17-135211-768x228.png 768w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-17-135211-1536x456.png 1536w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-17-135211-2048x608.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"1008\" src=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/08\/grafik-2-1024x1008.png\" alt=\"\" class=\"wp-image-1731\" srcset=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/08\/grafik-2-1024x1008.png 1024w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/08\/grafik-2-300x295.png 300w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/08\/grafik-2-768x756.png 768w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/08\/grafik-2.png 1126w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<div class=\"kupf-faq-actions\"><button class=\"kupf-faq-action\" aria-label=\"Copy link\" data-kupf-faq-tooltip=\"Copy link\" data-kupf-faq-copy=\"https:\/\/kupfservices.com\/en\/faq\/edit-personal-details\/\" data-kupf-faq-copied=\"Link copied\" type=\"button\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/button><a class=\"kupf-faq-action\" aria-label=\"Open as a separate page\" data-kupf-faq-tooltip=\"Open as a separate page\" href=\"https:\/\/kupfservices.com\/en\/faq\/edit-personal-details\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M7 7h10v10\"\/><path d=\"M7 17 17 7\"\/><\/svg><\/a><\/div><\/div>\n<\/div>\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-15&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h2 class=\"wp-block-accordion-heading has-icon has-icon-right\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-15-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-15\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Where can I find my orders?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h2>\n\n\n\n<div aria-labelledby=\"accordion-item-15\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-15-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\"><div class=\"kupf-faq-anchor\" id=\"my-orders\"><\/div>\n<p class=\"wp-block-paragraph\">If you already have an account, you can sign in using your email address and password. Once signed in, you&#8217;ll find the \u201cMy Orders\u201d option in the top-right menu. <\/p>\n\n<p class=\"wp-block-paragraph\">There you\u2019ll find all orders placed using this email address. This also includes orders you placed before creating your account. <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"529\" height=\"403\" src=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik.png\" alt=\"\" class=\"wp-image-2313\" srcset=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik.png 529w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik-300x229.png 300w\" sizes=\"(max-width: 529px) 100vw, 529px\" \/><\/figure>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik-1-1024x411-1.png\" alt=\"\" class=\"wp-image-2314\" srcset=\"https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik-1-1024x411-1.png 1024w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik-1-1024x411-1-300x120.png 300w, https:\/\/kupfservices.com\/wp-content\/uploads\/2026\/09\/grafik-1-1024x411-1-768x308.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<div class=\"kupf-faq-actions\"><button class=\"kupf-faq-action\" aria-label=\"Copy link\" data-kupf-faq-tooltip=\"Copy link\" data-kupf-faq-copy=\"https:\/\/kupfservices.com\/en\/faq\/my-orders\/\" data-kupf-faq-copied=\"Link copied\" type=\"button\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/button><a class=\"kupf-faq-action\" aria-label=\"Open as a separate page\" data-kupf-faq-tooltip=\"Open as a separate page\" href=\"https:\/\/kupfservices.com\/en\/faq\/my-orders\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M7 7h10v10\"\/><path d=\"M7 17 17 7\"\/><\/svg><\/a><\/div><\/div>\n<\/div>\n<\/div>\n\t\t<\/section>\n\t\n\t\t\t<div class=\"kupf-faq-no-results\" role=\"status\" hidden>\n\t\t\t<p>No question matches your search.<\/p>\n\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t<a href=\"https:\/\/kupfservices.com\/en\/faq\/shop\/\" data-kupf-faq-search-link>\n\t\t\t\t\t\t\t\tSearch in \u201cFor shop operators\u201d\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<li><a href=\"https:\/\/kupfservices.com\/en\/contact\/\">Contact us<\/a><\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQs for buyers You have bought tickets or made a donation and have a question? Here you&#039;ll find the most common answers.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1773,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-2348","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/pages\/2348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/comments?post=2348"}],"version-history":[{"count":0,"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/pages\/2348\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/pages\/1773"}],"wp:attachment":[{"href":"https:\/\/kupfservices.com\/en\/wp-json\/wp\/v2\/media?parent=2348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}