Privacy policy
Visitors to our website leave system-related usage data (access duration, IP address, location, paths, information on browser/operating system…) during their stay on kupfticket.com. This data is processed electronically and used for the operation of the site as well as the measurement of access figures, reach, … but of course not passed on to third parties. Among other things, we use cookies and the Matomo tool for this purpose. The data entered in the context of a ticket purchase (contact, payment information) will be shared exclusively with the organizer and necessarily the payment service provider, always within the framework of data protection legislation. The privacy policy of the payment service provider stripe.com can be found here.
When purchasing a ticket, name, email address, additional ticket personalization data such as phone number, the date of purchase, as well as information about the purchased ticket are stored on the servers of KUPFticket.com. This data serves the legitimate interest iSv Art 6 para 1 lit f DSGVO. The data entered by the customer will be processed electronically primarily for the purpose of contract processing and customer information and will be passed on to both the organizer and the payment service provider. The use and disclosure of this data is provided exclusively within the framework of the provisions of the Data Protection Act.
Server hosting
The servers of KUPFticket.com are operated by proserver1.at, which uses the cloud infrastructure of Hetzner.com for this purpose.
For the security of visitors to the website, we use SSL or TLS encryption (recognizable by the suffix “https://” in the address line of the browser and the lock symbol in the browser line).
The website and the associated providers automatically collect information in the course of website use as part of so-called “server log files”. This concerns in particular:
- IP address or host name
- the browser used
- duration of stay on the website as well as date and time
- pages viewed on the website
- language settings and operating system
- “Leaving page” (on which URL the user left the website)
- ISP (Internet Service Provider)
This collected information is not processed or associated with personal data.
The website operator reserves the right to evaluate or check this data in the event that illegal activities become known.
Debugging
In the event of an error, tracing data that is used to correct the error is stored via the Sentry.com platform. Performance measurements are collected via the newrelic.com platform in order to improve the operation of the website. Both services evaluate browser data such as access duration, IP address, location, paths, browser/operating system info for this purpose.
App Check-In
When using the “Check-In KUPFticket.com” app designed for event organizers, access to the user’s camera is requested in order to be able to check the QR codes. No photo data is transmitted, only the QR codes determined, by means of which the check-in of the respective person is registered. The login data with the link to the respective store is stored on the end device. No further data is transmitted to third parties.
Users have the right to information as well as correction and deletion of their data. Please send questions to this address. Information about this: https://datenschutzgrundverordnung.at
We collect and process personal data only on the basis of the legal provisions (Basic Data Protection Regulation, Telecommunications Act 2003).
SAs soon as you access or visit our website as a user, your IP address, start and end of the session are recorded. This is for technical reasons and thus constitutes a legitimate interest iSv Art 6 para 1 lit f DSGVO.
Contacting
If you contact us by e-mail, the data you send us will be stored by us and by the service provider sendinblue.com for the purpose of processing your request or in case of further follow-up questions. If queries to the respective seller of the ticket are necessary, the data of the inquiry will be shared with him. Your transmitted data will not be passed on to unauthorized third parties without your consent.