This English version is a convenience translation. Only the German version is legally binding.
The following General Terms and Conditions (GTC) of
KUPF Services GmbH
Untere Donaulände 10/1
4020 Linz, Austria
Companies Register no. FN 540271t
(hereinafter “KUPF Services GmbH”) apply to all operators of shops on the platforms kupfticket.com, kulturspenden.at and kupfservices.com (hereinafter “Users”).
Version date: 22 September 2026
They comprise the following sections:
1. Subject Matter and Availability
KUPF Services GmbH provides its platform kupfticket.com to Users for the promotion of cultural events and the sale of admission tickets for such events. KUPF Services GmbH further provides its platform kulturspenden.at to Users for the solicitation of donations.
KUPF Services GmbH endeavours to ensure trouble-free operation of the platforms but assumes no warranty or liability for outages caused by hardware damage or software problems within its own sphere of influence or at third parties (e.g. internet providers, hosting providers), except in cases of intent or gross negligence.
2. Role of Users vis-à-vis End Customers
Users themselves act as sellers of the admission tickets and vouchers vis-à-vis end customers and as donation recipients vis-à-vis donors. KUPF Services GmbH itself does not become a party to the purchase contracts for admission tickets and vouchers and does not become a donation recipient; with regard to the staging of events, the redemption of vouchers and the use of donations, it provides neither warranty nor support to end customers and donors.
However, KUPF Services GmbH does provide its own platform and processing services to end customers and donors – in particular the technical order and payment processing, the delivery of tickets and vouchers, the sending of donation confirmations and the operation of personal user accounts – on the basis of its GTC for end users.
Users shall fully indemnify and hold harmless KUPF Services GmbH against any and all claims by end customers and donors to the extent that such claims are attributable to the Users’ sphere of responsibility – in particular claims arising from the staging, cancellation, postponement or modification of events, from the redemption of vouchers, from the content of the shop or from the use of donations. Users are in particular also responsible for correct information (in particular legal notice, privacy policy, their own general terms and conditions, …) in their shop.
3. User Accounts and Authorisations
Natural persons access the functions of a shop via their personal user account. The personal user account is subject to the GTC for end users; use in the name of a User (shop operator) and private use constitute independent contractual relationships.
Persons to whom the User grants access to their shop with administration rights are deemed, vis-à-vis KUPF Services GmbH, to be authorised to act for the User. Their declarations and actions in the shop – including the acceptance of these GTC and of amended versions (Section 10) – are attributed to the User. Users shall keep the granted authorisations up to date and revoke access without delay when an authorisation ends (for example when a person leaves).
The deletion or suspension of a personal user account leaves the contractual relationship between the User and KUPF Services GmbH unaffected; conversely, the termination or suspension of a shop does not affect the personal user accounts of the persons acting.
4. User Content and Third-Party Rights
Users upload all content of their shop (in particular images, graphics, texts, logos as well as audio and video material) themselves. They warrant that they hold all rights required for publication on the platforms – in particular copyrights and related rights, trademark and other identifier rights as well as personality rights of persons depicted (right to one’s own image) – and that the content does not infringe any third-party rights.
Users grant KUPF Services GmbH the non-exclusive, royalty-free right to store, reproduce and make publicly available the uploaded content to the extent necessary for the operation and promotion of the platforms.
KUPF Services GmbH, as a technical service provider, merely provides the infrastructure and is not obliged to review content uploaded by Users for legal infringements. Upon indications of a possible infringement, KUPF Services GmbH is entitled to temporarily block or remove the content concerned.
If third parties assert claims against KUPF Services GmbH based on a legal infringement caused by User content (in particular infringement of copyrights, trademark rights or personality rights), Users shall fully indemnify and hold harmless KUPF Services GmbH. This also includes the reasonable costs of legal defence. Users shall support KUPF Services GmbH to the best of their ability in defending against such claims and shall provide it with all information required for this purpose.
5. Payment Processing
Payment processing on the platform kupfticket.com is handled by Stripe Payments Europe, Ltd., domiciled in Ireland (“Stripe”). Registration with Stripe takes place via the platform; for this purpose, the required registration information is transmitted to Stripe. The contractual and data-protection terms of Stripe apply in addition.
6. Service Fee
KUPF Services GmbH receives a service fee from Users for the development, maintenance, technical operation and promotion of the platforms as well as for the costs of payment processing. This fee is automatically withheld upon payment by the end customers; the remaining amount is transferred to the Users’ account.
The amount of the service fee depends on the type of service processed (fee category); the fee categories and their conditions result from the current price conditions. Separate conditions apply to the sale of goods and other services that are not admission tickets – such as food, beverages or merchandise items; these categories may not be used for the sale of admission tickets or the solicitation of donations.
For the allocation of a transaction to a fee category, the economic substance of the service is decisive, not its designation. For the purposes of these GTC, an admission ticket is any authorisation – irrespective of its designation, including for example participation, entry, course or registration fees – that enables or is a prerequisite for admission to, or participation in, an event (on site or online). Users are obliged to allocate all transactions to the applicable fee category.
In the event of incorrect allocation, KUPF Services GmbH is entitled to subsequently charge the difference to the service fee actually owed and to invoice a reasonable handling fee. KUPF Services GmbH is entitled to review the allocation of transactions for plausibility on the basis of the billing and sales data; Users shall provide the information required for this purpose upon request. In the event of repeated or serious violations, KUPF Services GmbH may block individual functions for the Users concerned; Users will be informed thereof by email, stating the reasons, and will be given the opportunity to comment. The right of termination under Section 14 remains unaffected.
The current price conditions apply, available at kupfservices.com/pricing.
Price changes will be announced to Users at least 15 days before they take effect, in the user interface and by email to the registered email address. Users who do not agree to a price increase may terminate the contractual relationship with immediate effect at any time before the change takes effect (special right of termination). The previous conditions apply to sales and donations processed up to that point.
7. Vouchers
Users may offer value vouchers via the platform. The issuer of the voucher and the end customers’ contracting party is the respective User; the User is responsible for the redemption of the vouchers and the administration of remaining credit. Vouchers are valid indefinitely and can be redeemed exclusively in the shop of the issuing User.
Consumers have a statutory right of withdrawal of 14 days when purchasing a voucher online. Withdrawal declarations received by KUPF Services GmbH are forwarded to the User; repayment is made via the platform to the means of payment used for the purchase. Users are obliged to fulfil the statutory obligations arising from the right of withdrawal (in particular the timely repayment).
8. Refunds
If admission tickets, vouchers or donations are refunded to buyers or donors – whether via the payment service provider or in cash, and including repayments based on a statutory withdrawal – Users are not entitled to a refund of the service fee already paid.
9. Donation-Deduction Status and Data Transmission to the Tax Authorities
Users that are recognised as donation-beneficiary institutions within the meaning of Section 4a of the Austrian Income Tax Act (EStG) and activate the option in their shop indicating that donations are tax-deductible remain solely responsible for ensuring that
a) the requirements for the donation-beneficiary status remain fulfilled,
b) the special-expenses data transmission pursuant to Section 18(8) EStG to the tax authorities is carried out completely and on time, and
c) the associated statutory reporting and documentation obligations are complied with.
KUPF Services GmbH may – depending on technical possibilities – support Users with the transmission, for example through an automated transmission of the donation data via FinanzOnline on behalf of Users. This requires that Users grant the authorisations necessary for this purpose and that the transmitted data (in particular the donors’ identification data) are correct and complete. Responsibility for the correctness, completeness and timeliness of the transmission remains with the Users.
Users may activate recurring donations; their conditions vis-à-vis the donors – including the donors’ right to end a recurring donation at any time – are governed by the GTC for end users.
If the donation-beneficiary status ceases, the option must be deactivated without delay and KUPF Services GmbH must be informed immediately.
KUPF Services GmbH is not itself a donation recipient and assumes no liability towards Users or donors in connection with the reporting of donations to the tax authorities or with the statutory reporting and documentation obligations incumbent on Users. Furthermore, it assumes no liability for the correctness of Users’ statements that the statutory requirements for the donation-beneficiary status are fulfilled. Users shall fully indemnify and hold harmless KUPF Services GmbH with respect to the provisions of this Section 9.
10. Changes to these GTC
KUPF Services GmbH is entitled to amend these GTC. Planned changes will be communicated to Users at least 15 days before they take effect; the notification is made in the user interface of the platforms and by email to the registered email address. If the changes require technical or commercial adaptations on the part of Users, a reasonably longer period applies.
Consent to the amended GTC is given by active confirmation in the user interface. With this confirmation, Users also waive any notice period still running; the amended version applies to them from the time of confirmation.
The notice period does not apply where KUPF Services GmbH is obliged to make a change due to legal or regulatory requirements, or where the change is necessary to avert an unforeseen and imminent danger (in particular the security of the platforms, prevention of fraud or abuse, data protection).
Users who do not consent to the amended GTC may terminate the contractual relationship with immediate effect at any time before the changes take effect. KUPF Services GmbH may make continued use of the platforms from the effective date conditional on consent to the amended version; sales already concluded and payment obligations already incurred remain unaffected.
11. Dispute Resolution
Both contracting parties endeavour to resolve any problems amicably and in their mutual interest and undertake, before initiating court proceedings, to seek an amicable solution and to attempt mediation. Complaints about decisions of KUPF Services GmbH may be addressed at any time to [email protected]; they will be examined and answered within a reasonable period.
12. Removal of Content
KUPF Services GmbH reserves the right to unilaterally remove from the platforms events and shops that grossly violate the socio-political principles of KUPF Services GmbH – for example events with xenophobic, racist or otherwise inhuman content – where damage to the public reputation of KUPF Services GmbH or its shareholders is to be feared. The Users concerned will be informed of the removal by email, stating the reasons, and will be given the opportunity to comment.
13. Ranking, Equal Treatment and Access to Data
In overviews and search results on kupfticket.com, events are ranked chronologically by event date. KUPF Services GmbH may additionally offer paid highlighting, such as a placement ahead of the chronological ranking or a visual highlight. Such highlighting is labelled as a paid placement for end customers, leaves the chronological ranking of all other events unaffected and is open to all Users on the same conditions as set out in the price conditions. At present, no paid highlighting is offered; its introduction and its conditions will be announced at least 15 days in advance in the same way as price changes under Section 6.
In the ranking, offers of KUPF Services GmbH, its shareholders or organisations affiliated with it are not treated differently from the offers of other Users. The conditions applicable to the individual groups of Users result from the current price conditions.
During the contractual relationship, Users have access via the user interface to the data of their sales, donations and end customers and can export this data at any time. This access ends upon termination of the contractual relationship; Users should therefore export their data before termination. Thereafter, KUPF Services GmbH stores the data only within the scope of statutory retention obligations. As operator of the platforms, KUPF Services GmbH has technical access to this data and uses it for the operation, billing, prevention of abuse and – in aggregated form – the further development of the platforms; details are set out in the privacy policy.
Users are free to offer admission tickets and donation options via other channels as well.
14. Term and Termination
Users may cease using the platforms at any time. KUPF Services GmbH may terminate the contractual relationship with three months’ notice by email, stating the reasons.
Termination with immediate effect is permissible where KUPF Services GmbH is obliged to do so by law or by an authority, where an imperative reason under Austrian law exists (in particular fraud, unlawful content or offers, or a threat to the security of the platforms) or where Users repeatedly violate these GTC despite being requested to comply. In these cases, too, the reasons will be communicated. Payment obligations already incurred remain unaffected by a termination.
15. Final Provisions
These GTC are available in German and English; in case of discrepancies, the German version prevails.
Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). For disputes arising out of or in connection with this contractual relationship, the jurisdiction of the court with subject-matter jurisdiction in Linz, Austria, is agreed to the extent legally permissible.
Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be deemed replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.
Amendments and additions to this contractual relationship require – subject to Section 10 – written form (email suffices).