Terms

General Terms and Conditions for end users

The following General Terms and Conditions of
KUPF Services GmbH
Untere Donaulände 10/1
4020 Linz
FN 540271t
hereinafter referred to as “KUPF Services GmbH” apply to all end customers (consumers) of the platform KUPFticket.com and Kulturspenden.at.
Date of the version: 5.7.2024

They include the following points:

I. General

  1. For the business relationship between KUPF Services GmbH, registered under FN 540271t, Untere Donaulände 10/1, 4020 Linz, and natural persons for whom this business is not part of the operation of a company (hereinafter also referred to as “customer”, “ticket buyer” or “donor”), the following General Terms and Conditions (hereinafter referred to as “GTC”) apply exclusively in the version valid at the time of the order or donation. By clicking on the checkbox “I accept the General Terms and Conditions of KUPF Services GmbH” in the shopping cart before submitting the order / donation, the customer agrees to these GTC and is bound by them. The GTC can be accessed at any time at https://kupfservices.com/terms/ and are available for saving and printing.
  2. By clicking on the box “I accept the general terms and conditions of KUPF Services GmbH and the respective organizers or donation recipients” in the shopping cart before submitting the order, the customer also agrees to the general terms and conditions of the respective organizers or donation recipients and is bound by them.
  3. Deviating conditions of the customer are not recognized unless KUPF Services GmbH expressly agrees to their validity. This also applies if KUPF Services GmbH has not expressly objected to the general terms and conditions or other deviating provisions of the customer.
  4. The platforms KUPFticket.com and Kulturspenden.at are operated by KUPF Services GmbH and are platforms for the procurement of tickets for events and for the collection of donations.
  5. KUPF Services GmbH is not itself an organizer or recipient of donations. It is merely an intermediary and facilitates the establishment of a contractual relationship between event organizers and ticket buyers or donation recipients and donors. A contractual relationship is therefore only established between KUPF Services GmbH and the ticket buyers with regard to the processing of the ticket purchase or between KUPF Services GmbH and the donors with regard to the transfer of the donation to the respective donation recipient(s). KUPF Services GmbH is therefore not liable for any reimbursement of admission fees by the organizers or the reimbursement of donations.

II. Sale of tickets

  1. Tickets are sent by e-mail and offered as a download. You can either print out the ticket or display it directly on a smartphone or other mobile device.
  2. Each code is unique and only valid once. Each ticket loses its validity the first time it is accessed with a clearly assignable code; subsequent tickets with the same (e.g. copied) code will be denied access. Please therefore avoid copying, photographing or forwarding your codes. Please also follow the respective user instructions of the event organizer on the ticket.
  3. As an alternative or in addition to the QR code, you will find an alphanumeric code on each ticket – please keep or save this securely. KUPFticket.com and the organizers are not liable for lost or invalidated codes (tickets), the loss of an access authorization cannot be replaced. The organizers reserve the right to personalize the tickets for the purpose of improved security. Tickets that have already been purchased may only be passed on with the express permission of the organizers.
  4. By using the admission authorization, the user also accepts the general terms and conditions of the respective organizer and the house rules of the venue.
  5. The payment process for the purchase of tickets is handled by the external service provider stripe.com. Tickets only become valid once they have been paid for in full. Tickets at KUPFticket.com have an “all-in” price, i.e. any fees for payment services are already included in the ticket price.
  6. The organizers may charge a service fee of up to 10% for the refund of the ticket price. The ticket holder waives the right to assert claims against the organizer beyond the refund of the ticket price excluding the service fee, both in the event of postponement and cancellation.
  7. The organizers reserve the right to make minor or objectively justified changes to the cast or program.

III. Prices

  1. All prices stated on the websites of KUPF Services GmbH are in euros and include the applicable statutory value added tax.

IV. Warranty

  1. The warranty is governed by statutory provisions.

V. Right of withdrawal

  1. Pursuant to § 18 (1) Z 10 FAGG, the consumer has no right of withdrawal in the case of distance or off-premises contracts for services in the areas of accommodation other than for residential purposes, transportation of goods, rental of motor vehicles and delivery of food and beverages and services provided in connection with leisure activities, provided that a specific date or period is contractually stipulated for the performance of the contract by the entrepreneur.
  2. The customer therefore has no right of withdrawal.

VI. Donations / Disclaimer

  1. When paying a donation, the donor receives a written confirmation of receipt of the donation by e-mail. If the recipient of the donation is entered in the list of charitable organizations, the recipient of the donation is obliged to report this donation to the Austrian tax office so that it can be taken into account in the donor’s tax return, if the donor so wishes. KUPF Services GmbH is not itself the recipient of the donation and assumes no liability towards the recipient of the donation and/or the donor with regard to the reporting of the donation to the Austrian tax office and with regard to the statutory reporting and documentation obligations incumbent on the recipient of the donation in this context. Furthermore, KUPF Services GmbH assumes no liability for the accuracy of the information provided by the donors or donation recipients that all legal requirements for obtaining the deductibility of donations are actually fulfilled.
  2. When paying a donation, the donor receives a written confirmation of receipt of the donation. If the recipient of the donation is on the list of charitable organizations, the recipient of the donation is obliged to report this donation to the Austrian tax office so that it can be taken into account in the donor’s tax return, if the donor so wishes.
  3. KUPF Services GmbH is not itself the recipient of the donation and assumes no liability towards the donors with regard to the reporting of the donation to the Austrian tax office. Furthermore, KUPF Services GmbH assumes no liability for the accuracy of the information provided by the donation recipient(s) that they actually fulfill all legal requirements for obtaining the deductibility of donations.

VII. Final provisions

  1. Contract language is German.
  2. Platform of the European Commission for online dispute resolution (OS) for consumers: https://ec.europa.eu/consumers/odr/. KUPF Services GmbH is not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.