Want to create your first shop on KUPFticket? This guide walks you through the setup step by step.
Our tip: Have the required documents and information at hand and go through the steps in order. We’ve also put together a detailed step-by-step guide to creating and activating your shop (in German).
Onboarding usually takes no more than 15 minutes!
1. Create a shop
Sign in to KUPFticket and create a new shop.
When creating the shop, you’ll be asked for various details about your organization. Fill in all fields completely and correctly.
2. Set up a Stripe account
A Stripe account is required for payment processing. Setup and verification take place directly in our onboarding.
During setup, Stripe asks for various information about your organization and its authorized representatives.
Especially important for associations
For associations, some of Stripe’s questions can be misleading.
In particular, associations should not specify any additional roles for the following questions:
- Owner
- Director
- Board members
If, for example, you specify additional company roles such as “board”, “owner” or “director” for an association, Stripe may classify the organization as a conventional company. As a result, a ZVR extract may no longer be accepted as proof of the organization and Stripe may request additional documents.
For associations, we therefore strongly recommend using our guide to creating and activating your shop (in German). It shows, step by step through Stripe, which details must be provided and which options to select for an association.
3. Specify the authorized representative
For an organization, the responsible person must be specified correctly.
The responsible person must be someone listed as an authorized representative in the ZVR extract (Austrian register of associations) or the company register.
Important: For the responsible person’s private address, enter that person’s actual home address, not the association’s address.
4. Check the organization’s address
Make sure the organization’s address matches the address on your official documentation.
Even seemingly small differences in spelling can lead to follow-up questions during the automated check.
5. Have the required documents ready
Depending on the type of organization and the details provided, Stripe may request proof.
For associations, the current ZVR extract is usually the most relevant document.
Stripe may also request proof of identity or proof of the responsible person’s private address.
Always upload documents in full and clearly legible, and make sure they are still valid and up to date.
6. Complete the Stripe verification
Check all details once more before completing.
If Stripe doesn’t need any further information, the verification is complete.
If Stripe requests additional information or documents, follow the instructions directly in your Stripe account.
Accidentally entered the wrong roles during setup? Then change the details, ideally before uploading further documents. Even if Stripe has already requested additional proof, you can still correct your details.
7. Activate the shop
Once all required details have been provided and the Stripe verification is complete, your shop is active.
Detailed guide for associations
For associations, we recommend completing the setup using our guide “Create and activate your shop” (in German). It explains each step, including the Stripe verification, with screenshots.