Customers can pay on KUPFticket with a wide range of common payment methods. The following are currently supported:

• Debit card
• Credit card
• EPS online bank transfer
• Apple Pay
• Google Pay
• Wero
• Link

Organizers do not incur any additional fees, regardless of the payment method chosen.

Please note that the availability of individual payment methods may vary depending on the buyer’s country, device or browser. If the requirements are met, the available payment methods are shown automatically at checkout.

To receive payout confirmations by email, you can enable the notification for your account under “Account”:

In the admin area under Events, you can view the sales figures of every event you’ve created in detail:

• Under Filter, you can filter the data by various criteria. You can also apply several filters at once.
  
• Under Columns, you can expand the column view as needed to display key categories.
  
• Quick buttons:
  
  • All includes paid, canceled and refunded tickets.
    
  • Paid includes only paid tickets – canceled and refunded tickets are not included.
    
  • Refunded includes only refunded tickets – canceled tickets are not included.

Once you have the data you need, you can download the list via Export either as a PDF document or as a CSV file.

Under Settlement, you’ll find the payout summary and all details on the payment methods used.

Under “Tickets”, select the booking in question (regardless of whether it was paid online, via the app or via card terminal). In the far-right column, click the three dots and select “Cancel & refund”.

With our payout system, you decide when and how you receive your ticket revenue.

Whether collected after the event ends, at regular intervals or immediately via instant payout – you can freely choose the payout interval at any time in the settings under Shop configuration -> Taxes & payment.

In the Settlements section, you can check at any time when the next payout will be triggered. You’ll also find the option to pay out money immediately (instant payouts) there. All invoices and payout statements are available for download there.

In the settings, you can choose between our two payout models at any time.

Our payout models

1) Smart payouts

Standard

The revenue from an event is usually paid out in full approximately 8 days after the event ends.

Note: Partial payouts may occur beforehand (see exceptions*). The advantage: with this payout frequency, the entire event is settled and paid out 8 days after it ends.

*Exceptions
1) If ticket revenue has been held in your Stripe account for 80 days, the payment provider is obliged to pay it out early. This can result in several payouts per event.
2) If an event has already been running for more than two weeks and is also still more than two weeks away from ending, payouts are made weekly. Typical example: museums.

Weekly, fortnightly or monthly

Ticket revenue per event can also be paid out in bundles weekly, fortnightly or monthly.

Note: With a busy event program, this model results in a large number of payouts and settlement statements.

2) Custom payouts

All available revenue is collected and paid out at a fixed interval regardless of individual events — weekly, fortnightly or monthly.

Note: Recommended for organizers who want to simplify their accounting.